As Registration Team Manager is responsible for supervising and overseeing the Registration Team and ensuring quality of delivery from the whole team. You will also be responsible for managing the end-to-end delivery of registration of multiple events.
You will be responsible for ensuring that all projects function effectively and offer professional service to both internal & external clients. You will advise clients and delegate tasks to assigned team members and exercise independent judgement in the resolution of conflicts and issues.
Key Responsibilities
- Determine the registration scope and create, review and edit project timelines and project plans to ensure programs are on track
- Working alongside the Senior Programme Director to provide team revenue forecasts to the leadership team
- Line management responsibilities of key members of the Registration Team
- Offers guidance to the Registration Team on resourcing and delivery requirements
- Partner with other leads where their deliverables overlap or sit under Registration
- Act as the primary client and internal escalation point for all registration related information and issues
- Delegate responsibilities and tasks to team members and provide ongoing mentoring
- Create and update operational documents for team members to understand the event(s) and provide training
- Manage registration data integrity and prepare client reporting
- Oversee the support of delegate enquiries via telephone and email
- Provide a consultant type role as a “Subject Matter Expert” for the client and others in the Company
- Ensure event inboxes are managed within service level agreements
- Manage multiple events and event roles simultaneously
- Travel to attend events internationally (including weekends)
- Handle delegate payments, supplier invoicing and related tasks, when necessary
- Plan and manage on-site registration processes and deliverables as needed
- Work with client, suppliers, other vendors and co-workers in multiple locations and time zones
- Organising, ordering, and managing materials and shipment for on-site
- Deliver and/or support virtual events in multiple time zones, managing chats/IMs with delegates and exhibitors.
About you
- You are proactive with your peers and colleagues across the business and are always willing to go the extra mile to make sure that your clients and partners are satisfied
- You have the ability to work independently and manage your own workload in a fast-paced environment
- Proactive and creative thinker
- You have the ability to deal with multiple requests from multiple different people with confidence and the ability to prioritise
- You are a people person who enjoys and values the importance of good processes
- You’re confident with using a variety of different software systems
- You’re a team player always willing to support those around you
- You have the ability to work under pressure whilst continuing to respond to tasks quickly and efficiently
- You demonstrate a high level of professionalism at all times
- You communicate with clarity, conviction and persuasiveness tailored to different situations
- You demonstrate ‘active’ listening skills in a variety of situations, seeking out others’ ideas, are open to them and are able to take action where appropriate
- You understand the marketplace (client and talent) and use this information to inform project & business decisions
- You are able to build effective relationships, able to understand and respond to the agenda of others and are able to help unlock future client opportunities
- You think creatively to deliver ideas/ solutions & solve problems; are able to demonstrate the ability to enhance the client’s or team’s outcomes or business impact through actions & contributions
- You understand the vision & strategy of GPJ to spot opportunities to support sustainable commercial growth
- You are a collaborative, consultative team player with enthusiasm, passion and drive
Your Background, Skills & Experience
Essential:
- Significant level of demonstrated project management and leadership skills are required to manage both internal & external stakeholders
- Strong multi-tasking and time management skills to include managing concurrent tasks efficiently
- The ability to work off a timeline and keep the projects on track
- Strong leadership skills to manage and coach the team
- Strong written and verbal communication skills
- Strong client skills
- Detail oriented, strong organisational skills
- Previous experience in events registration, registration platforms and familiarity with standard registration deliverables.
- Experience using Microsoft Office or Google Suite skills, especially MS Excel/Google Sheets
- Proficient in various software applications, such as spreadsheets, databases to assemble, manipulate and/or format data and/or reports
- Flexible working approach which will include evenings/weekends as needed and away from home/overseas as required.
Highly Desirable:
- A good level of technical skills including database skills and comfortable working in multiple technical environments
- Fluency or working knowledge of another European language
- Experience within a marketing agency would be an advantage
